If you are seeing failure rates greater than 3% for a given day, we recommend reaching out to our support team by logging into the Customer Success Hub. Qtip: It is normal to see failure rates below 1-2% of all calls. This functions as a code new users have to enter when signing up to complete the account. For example, if you don’t want to restrict the email domains people can use to sign up with your Qualtrics license, you can choose a self-enrollment code instead. The self-enrollment code serves as an extra security measure. The Reports tab is the best place to look to figure out usage for your entire license. Each has been previewed below in this overview. If you are a Brand or Division Administrator, selecting the Admin page will make these administrative tools available. Enhanced levels of security are also available for enterprise users. Organization & Security Settings: Control organization-wide settings, create permissions for things such as library and panel access, project access, and project security.Teams or divisions: Create groups and divisions and empower Division Administrators.User accounts: Create new users and define user types and their permissions.The Admin page lets Brand Administrators track, assess, and manage how Qualtrics is used in their organization. Qtip: If you need administrative access but don’t presently have it, contact your organization’s current Brand Administrator or XM Success Manager.
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